How to put an elephant in one’s pocket
A story that still makes me laugh…
We all have this ball-breaking customer. The one that always nit-picks, who calls ten times a day but that you can not send to hell because 1. he is a customer and 2. he is a good customer.
But anyhow, every time you go see him, you need to get ready to have your brain chewed for one hour… Call me a masochist, but I go there every month.
He is about sixty years and ninety kilos.
Last time, when my colleague saw him arriving from far, he whispered “here comes the elephant” (he REALLY is a ball-breaker!).
And there followed a crazy dialogue:
- Me: Hello Sir, how are you?
- He (with a great smile): “Ah? you think so??
- Me: ?????
- He: “Yes, perhaps you are right, maybe I have reduced!”
- Me (starting to understand that he heard me commenting on his weight): “Ah ben yes of course, it is quite visible!”
That put the guy in the best of moods for the whole meeting!
We spent the following hour listening to all his grievances and my colleague concluded: “he was in a good mood today” (when he is in a bad mood, you listen to the same complaints but you feel like murdering someone when you get out!).
This is huge!! I should use this trick again…